Refund policy

Returns, Refunds & Warranty Policy

Protected by Plot — Buy With Confidence

At Plot Camera, we believe buying camera equipment should be simple, transparent, and worry-free.

Every eligible pre-owned camera and lens we sell is carefully inspected, tested, photographed, and condition-graded before being listed.

We stand behind our products with Plot Protection, a customer protection program designed to give you confidence before and after your purchase.

Our protection program includes:

7-Day Hassle-Free Returns — Full refunds on eligible pre-owned equipment.
30-Day Flexible Returns — Three return options designed around your needs.
30-Day Functional Guarantee — Protection against undisclosed functional defects.
Transparent Return Conditions — Clear policies for both pre-owned and brand-new products.

The following terms explain how our return and warranty programs work.

1. 7-Day Hassle-Free Returns

Shop with confidence. If your purchase isn't right for you, we're here to help.

Eligible pre-owned equipment may be returned within 7 calendar days of delivery or local pickup for a full refund.

What's Included

100% refund to the original payment method.
No restocking fees.
No explanation required for an eligible change-of-mind return.
Full store credit or an exchange is also available upon request.

To qualify, the item must be returned in the same cosmetic and functional condition in which it was originally sold, with all included accessories and components.

Reasonable testing is permitted, provided the product remains in its original condition and has not been damaged or materially devalued.

All returned items are subject to inspection before approval.

Important: Brand-new products are subject to separate return conditions outlined in Section 4.

2. 30-Day Flexible Returns

Changed your mind? You have options.

After the initial 7-day return period, eligible pre-owned equipment may still be returned up to 30 calendar days after delivery or local pickup.

Customers may choose one of the following three options.

Option A — 85% Refund to Original Payment Method

Receive 85% of the eligible product purchase price back to your original payment method.

A 15% restocking fee applies to voluntary returns requested between days 8 and 30.

This fee helps cover inspection, handling, processing, relisting, and administrative costs associated with returned equipment.

Applicable sales taxes will be adjusted accordingly.

Option B — 100% Store Credit

Receive 100% of the amount paid for the eligible returned product, including applicable taxes, as Plot Camera store credit.

No restocking fee.
No expiration date.
Store credit may be used toward future purchases.
Any unused balance remains available for future transactions.
Store credit cannot be redeemed for cash, except where required by law.

Store credit issued for a return will remain store credit if the subsequent purchase is voluntarily returned. It cannot be converted into a cash refund through a subsequent purchase.

Option C — 100% Exchange Value

Receive 100% of the eligible returned product's purchase value toward another available item at Plot Camera.

No restocking fee.
Exchange for a different model, brand, lens, camera, or accessory.
Pay the difference if the replacement item costs more.
Any remaining balance may be issued as store credit.
Applicable sales taxes will be adjusted as required.

One voluntary exchange is permitted per original transaction.

A voluntary exchange does not restart the original 30-day return period. This restriction does not affect any statutory rights or remedies for defective products.

Conditions for All 30-Day Returns

The returned item must meet our Same-Condition Return Requirements outlined in Section 5.

The 30-day return period applies to voluntary returns and does not limit customers' rights regarding defective or misdescribed products.

3. 30-Day Functional Guarantee

Tested. Graded. Guaranteed.

Every eligible pre-owned camera and lens sold by Plot Camera is backed by our 30-Day Functional Guarantee.

We carefully inspect and test our equipment before sale. However, we understand that certain technical issues may only become apparent during regular use.

If your equipment develops a significant functional problem under normal use within 30 calendar days of delivery or local pickup, and the issue was not disclosed at the time of sale, Plot Camera will help resolve the problem at no additional cost.

What's Covered

Our Functional Guarantee covers verified, undisclosed functional defects, including:

Camera electronic or mechanical failures.
Shutter mechanism malfunctions.
Autofocus system failures.
Lens motor or autofocus drive failures.
Image stabilization system malfunctions.
Significant sensor-related functional defects.
Aperture mechanism failures.
Electronic communication failures between compatible equipment.
Other undisclosed mechanical or electronic defects that prevent the product from functioning as described.

Coverage applies to eligible failures arising under normal use and not caused by accidental damage, misuse, or unauthorized modifications.

Your Resolution Options

If a qualifying functional defect is confirmed, Plot Camera will provide an appropriate remedy, which may include:

Option 1 — Free Repair

We may arrange an appropriate repair at no additional cost to the customer.

Option 2 — Replacement

We may offer an equivalent replacement product of comparable specifications, value, and condition, subject to availability.

Option 3 — Full Refund

Where repair or replacement is unavailable, impractical, or otherwise not an appropriate remedy, we will provide a full refund to the original payment method.

Any remedy required by applicable law will remain available.

No Restocking Fees for Covered Defects

A 15% restocking fee will not apply to approved Functional Guarantee claims.

Where return shipping is required for a covered defect, Plot Camera will cover reasonable authorized return shipping expenses.

What's Not Covered

Our voluntary Functional Guarantee does not cover failures or damage resulting from:

Accidental drops, impacts, or physical damage after delivery.
Liquid damage, excessive moisture exposure, or sand damage.
Improper handling, misuse, or negligence.
Unauthorized repairs, modifications, or internal tampering.
Normal cosmetic wear that does not affect functionality.
Damage caused by incompatible equipment or improper accessories.
Pre-existing defects clearly disclosed in the product listing before purchase.

Any exclusions are subject to applicable consumer protection and sale-of-goods laws.

Making a Functional Guarantee Claim

To submit a claim, contact Plot Camera within 30 calendar days of receiving your equipment.

Please provide your order number, product details, a description of the problem, and supporting photos or videos where practical.

Plot Camera may request the product for inspection to verify the reported issue.

This 30-day guarantee is an additional commercial benefit and does not replace, restrict, or shorten any rights customers may have under applicable law.

4. Brand-New Product Returns

Brand-new equipment is subject to different return conditions because opening or using a new product may affect its resale value.

30-Day Return Window

Eligible brand-new products may be returned within 30 calendar days of delivery or pickup, subject to the following conditions:

A 15% restocking fee applies to all voluntary returns, including returns within the first 7 days.
The product must be unused and in its original condition.
All originally included accessories, packaging, manuals, and components must be present.
Factory-sealed products must remain unopened, with their original manufacturer seals intact.
Products sold as new but opened by Plot Camera for inspection must remain in the same documented condition in which they were delivered.

Factory-sealed products opened by the customer are generally not eligible for voluntary change-of-mind returns.

Products showing signs of use, damage, or missing components may be ineligible for voluntary returns.

Defective Brand-New Products

The 15% restocking fee does not apply to returns or remedies required by law for defective, materially misdescribed, or incorrectly supplied products.

Eligible manufacturer warranty coverage may also apply.

Nothing in this section restricts the customer's statutory rights regarding defective products.

5. Same-Condition Return Requirements

All voluntary returns must be in the same condition in which the product was originally sold.

Plot Camera records the condition of its pre-owned equipment through product photographs, inspection reports, grading information, and serial number documentation.

To qualify for a voluntary return, equipment must satisfy the following requirements.

Cosmetic Condition

The product must:

Maintain its original cosmetic condition and grading.
Have no new scratches, dents, cracks, or impact marks.
Show no material signs of additional wear or damage.
Have no new damage affecting its resale value.

Functional Condition

The product must:

Remain fully functional as originally described.
Have no new damage to electronic or mechanical components.
Have no new sensor, optical, or lens damage.
Show no signs of unauthorized repairs or modifications.

Functional failures that are the subject of a legitimate defect claim will be assessed separately under Section 3 and applicable law.

Accessories and Packaging

Returned equipment must include all items originally supplied with the purchase, where applicable:

Batteries and chargers.
Lens and body caps.
Lens hoods.
Camera straps.
Original boxes and packaging.
Cables, adapters, and other included accessories.
Manuals and documentation.

Serial Number Verification

The returned equipment's serial number must match the original sales and inspection records.

Products with altered, removed, or mismatched serial numbers may be rejected for voluntary returns.

Reasonable Testing

Customers may reasonably test their equipment to verify its functionality and suitability.

However, excessive use, damage, or material changes in condition may affect eligibility for a voluntary return.

For camera bodies, shutter count changes may be considered as part of the overall condition assessment. Normal testing does not automatically disqualify a product.

Return Inspection

All returned equipment is inspected before a voluntary refund, exchange, or store credit is approved.

If a product does not meet the return condition requirements, Plot Camera may decline the voluntary return and contact the customer regarding available options.

Any statutory rights relating to defects or misdescription remain unaffected.

6. Return Shipping and Local Drop-Off

Voluntary Returns

For change-of-mind returns:

Customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Customers must package returned equipment securely.
Tracked and insured shipping is strongly recommended.

Products damaged during return shipping because of inadequate packaging may not qualify for voluntary returns.

Defective or Incorrect Products

For confirmed eligible defects, materially misdescribed products, or incorrectly supplied items:

Plot Camera will cover reasonable authorized return shipping costs.
No restocking fee will apply.
An appropriate remedy will be provided.

Local Returns

Local customers may arrange a return drop-off by appointment.

Please contact Plot Camera before visiting to arrange a return.

7. How to Request a Return

To initiate a return, contact Plot Camera within the applicable return period.

Email: zeid@plotcamera.com

Website: https://plotcamera.com

Please include:

Your order number or proof of purchase.
Product name and model.
Reason for the return, if applicable.
Your preferred return option.
Photos or videos if reporting a functional problem.

Return Authorization

Customers must receive return instructions before sending equipment back.

For voluntary returns, customers must request authorization within the applicable 7-day or 30-day period.

Once authorized, the item must be shipped or presented for return within 7 calendar days, unless otherwise agreed.

A return request submitted within the applicable window remains eligible for review even if the authorized shipment or inspection occurs after the return deadline.

Processing Time

Once the returned item has been received and inspected, Plot Camera will notify the customer of the outcome.

We aim to process approved refunds or store credit within 3–5 business days following inspection.

Additional processing time may be required by banks or payment providers.

Where applicable law requires a different refund timeline, the legal requirement will apply.

8. Non-Returnable and Special-Condition Items

Certain products may be excluded from voluntary change-of-mind returns.

These may include:

Products clearly marked AS-IS.
Products sold FOR PARTS or FOR REPAIR.
Products expressly designated as FINAL SALE.
Certain consumables and opened media products.
Special-order products where exclusion is disclosed before purchase.
Designated consignment products with clearly disclosed special return terms.
Products that no longer meet the original condition requirements.

Any exclusion must be communicated before purchase.

These exclusions apply to voluntary returns only and do not eliminate any rights or remedies available under applicable law.

9. Refund Calculations and Original Payment Methods

All voluntary refund calculations are based on the actual purchase price paid after applicable discounts, not the item's current market value or listing price.

Restocking fees are calculated as 15% of the eligible product purchase price before sales taxes, excluding separately charged shipping.

Applicable taxes will be refunded, credited, or adjusted in accordance with tax requirements.

Original Payment Method

Refunds will normally be issued using the original payment method.

Where a refund cannot be returned through the original payment method, Plot Camera will arrange an appropriate alternative.

Store Credit Purchases

Purchases made using store credit remain subject to the applicable return conditions.

When such a purchase is voluntarily returned, the portion paid using store credit will be returned as store credit.

Store credit cannot be converted to cash through a subsequent voluntary return.

Bundles and Promotional Purchases

When an item purchased as part of a discounted bundle is returned, any refund or credit will be calculated using the actual amount attributable to the returned item, accounting for applicable discounts and promotional conditions.

10. Order Cancellations

Customers wishing to cancel an order should contact Plot Camera as soon as possible.

Voluntary cancellation requests can generally be accommodated before an order has been shipped or made ready for completed pickup.

Once an order has shipped, voluntary returns are handled under the applicable return terms after delivery.

This does not restrict any cancellation or refund rights provided by law.

11. Consumer Rights and Legal Protection

Plot Protection provides voluntary return benefits and additional commercial warranty coverage.

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available under applicable consumer protection legislation, including British Columbia's Business Practices and Consumer Protection Act and Sale of Goods Act.

Where a customer is legally entitled to cancel an order, obtain a refund, or receive another remedy, those statutory rights take precedence over the voluntary conditions outlined in this policy.

This includes situations involving applicable statutory cancellation rights, defective products, and materially misdescribed goods.

Any legally required refund will be processed without unauthorized deductions or restocking fees.

12. Contact Plot Camera

For return requests, warranty claims, or questions about this policy, please contact us.

Plot Camera

Vancouver, British Columbia, Canada